ku990's Privacy Policy
Your personal information is very important to us. Find out in detail how we collect, use, and keep it secure in this document.
Introduction & Scope
This Privacy Policy ("Policy") is issued by the operators of the ku990 platform and applies to all users of the website https://ku990.lat. By registering on ku990 or using its services, you are agreeing to the terms of this Policy.
We believe that ensuring the security of your personal information is our primary responsibility. This document makes clear what kind of information we collect, why we collect it, and how we use and store it. You are welcome to contact us directly with any questions.
This Policy may be updated from time to time. If any changes are made, we will post a notice on the website and a new version will be published on this page. Continued use of the platform after any changes will be taken as your acceptance of the updated Policy.
ku990 — Online Gaming Platform, for the Bangladesh market
Details of Information Collected
We collect various types of information to provide services on the ku990 platform. The main categories are listed below:
2.1 Information You Provide Directly
Information you provide directly when you create an account, make a financial transaction, or contact us:
- Full name and date of birth
- Valid email address and mobile number
- Documents required for identity verification (copy of national ID card or passport)
- Financial transaction details — information related to bKash, Nagad, Rocket, Upay, or bank transfers
- Messages and chat logs sent to customer support
2.2 Automatically Collected Information
When you use the ku990 platform, certain information is collected automatically:
- IP address and device identification information
- Browser type, operating system, and device model
- Session data — which pages were visited and how long was spent on them
- Usage patterns collected through cookies and similar technologies
- Gaming activity logs — bets placed, win and loss records, etc.
2.3 Information Received from Third Parties
We work with trusted third parties for identity verification and payment processing. Information received through those processes is also covered by this Policy.
Purpose of Data Use
ku990 uses collected information only for specific, legitimate purposes. Each purpose is described in detail below:
3.1 Account Management & Service Delivery
We use your information to create, manage, and secure your account. It is also used for age verification and identity authentication — which are essential for ensuring responsible gaming. Our platform is intended only for those aged 21 and above.
3.2 Financial Transaction Processing
Financial information is used to successfully process deposits (minimum ৳500) and withdrawals (minimum ৳1,000) and to maintain a transaction history. This also includes detecting and preventing fraudulent activity.
3.3 Customer Support
Our 24/7 support team uses your account information to resolve your issues quickly and effectively. Past communication records are analysed to further improve support provided via live chat and email.
3.4 Platform Improvement & Security
ku990 continuously improves its services by analysing usage patterns. Log data is reviewed using automated methods to detect unusual activity or security threats.
3.5 Legal & Regulatory Compliance
We have a legal obligation to retain certain information in order to comply with applicable laws and regulations. This includes Anti-Money Laundering (AML) and Know Your Customer (KYC) processes.
Cookies & Tracking Technologies
ku990 uses cookies and similar technologies to improve the website experience. Cookies are small text files stored on your device that retain session information.
4.1 Essential Cookies
These cookies are essential for the basic functioning of the website — maintaining login sessions, security verification, and saving language preferences. Disabling them may prevent the website from working properly.
4.2 Functional Cookies
These cookies are used to remember your preferences and settings. They help provide a personalised experience but do not share personally identifiable information with third parties.
4.3 Analytical Cookies
Analytical data is collected to understand how users interact with the platform. This data is processed in a completely anonymous and aggregated form. You can reject these cookies by changing your browser settings.
Data Disclosure & Sharing
ku990 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in certain circumstances:
5.1 Service Provider Partners
We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and banking partners), identity verification, and technical infrastructure services. These partners only have access to the minimum information necessary to carry out their assigned tasks and are required to comply with our privacy standards.
5.2 Legal Obligations
Information may be disclosed when required by a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, information is provided only within the limits of the legal obligation.
5.3 Security Emergencies
It may be necessary to notify relevant authorities in cases of fraudulent activity, money laundering, or activity identified as a threat to platform security.
Data Retention & Security
We have put in place industry-standard technical and organisational measures to protect your information.
6.1 Retention Period
All information is retained while your account is active. Even after an account is closed or deactivated, financial transaction and identity verification records are retained for the period required by applicable law. After that period, data is securely deleted or anonymised.
6.2 Security Measures
ku990 takes the following measures to protect your personal and financial information:
- SSL encryption — all data transfers are encrypted
- Regular security audits and vulnerability assessments
- Data access controls for staff based on a minimum-necessity policy
- Automated threat detection and prevention systems
- Data storage in secure data centres
- Two-factor authentication (2FA) support
6.3 Response to a Data Breach
In the event of a data breach, we will act quickly to take the necessary steps and will notify affected users in a timely manner in accordance with applicable law.
Your Rights & Choices
As a ku990 user, you have the following rights over your personal information:
7.1 Right of Access
You have the right to request information about what data we hold about you. If you submit a request to our support email, the information will be provided to you within a reasonable time.
7.2 Right to Rectification
If the information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. This can be done through account settings or by contacting support.
7.3 Right to Request Erasure
In certain circumstances, you have the right to request that your information be deleted. However, this right is limited — information related to legal obligations or ongoing transactions may not be immediately erasable.
7.4 Right to Object to Processing
You have the right to request that marketing communications or certain processing activities be stopped. Marketing notifications can be turned off in account settings, or you can contact support.
7.5 Data Portability
Where applicable, you have the right to request your information in a structured, machine-readable format. To do so, email [email protected].
Protection of Minors
ku990 strictly provides services only to those aged 21 and above. We never knowingly collect or store the personal information of anyone under the age of 21.
Age verification is mandatory during the registration process. If an account is found to belong to a person under the age of 21, that account will be closed immediately and any collected information will be deleted.
If you believe that someone under the age of 21 has incorrectly created an account, please contact us immediately.
International Data Transfers
To provide our services, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:
- The recipient country or organisation maintains adequate data protection standards.
- Appropriate contractual safeguards are in place for the transfer of data.
- All terms of this Policy apply to transferred data as well.
Policy Changes & Updates
ku990 reserves the right to amend this Privacy Policy as needed. For any significant changes, we will inform users in the following ways:
- Displaying a special notice on the website
- Sending a notification to your registered email address (for significant changes)
- Publishing the updated version on this page
Continued use of the platform after any changes will be taken as your consent to the new Policy. If you disagree with the changes, you have the option to stop using the platform and contact support to close your account.
Contact Us
If you have any questions, comments, or requests about this Privacy Policy, please contact our support team. ku990's 24/7 support is available in both Bengali and English.
For any privacy-related matters:
[email protected]You can also get in touch instantly via ku990's live chat. Your privacy is very important to us and we are always ready to support you.
For more information, see our Terms & Conditions and Responsible Gaming Guidelines pages.